Awful front desk staff, actually we were dealing with the front desk manager. She was totally incompetant and not willing to help, very arrogant and stuck up.
We asked for a room upgrade and got a cold shoulder, I guess they don't like giving room upgrades in this hotel. As Sammy S said in his review they kicked him out!!!!
I don't think I'll be going back to this hotel considering all the other choices I have.