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  • I came from out of town and looking for a place to go for dinner this evening. A local guy I worked with mentioned this would be a good place to go after I brought it up as an option for me to check out. Whenever I am out of town I try to go where locals go and avoid the typical business persons area. Going into the evening I was actually looking forward to trying what was voted Charlotte's best hamburger. I love hamburgers and have had most of the best around the country. Thankfully my waistline doesn't quite show that. So onto the review itself. I started thinking that this was going to be a live and busy restaurant based on the fact that parking was REALLY hard to come by. I like lively and busy. So far so good. I go inside and there isn't a seat at the bar so I wait a bit for a seat to open up so I didn't have to ask for a table for one...Which wouldn't have even been a problem because as I was standing in front of the host stand, no one behind it even acknowledged that I was there .WHAT? A restaurant uninterested in seating a customer? A restaurant not interested in making an extra $50 in these days is kind of crazy. I kind of got the sense that customers aren't so important and boy was I right. Granted it was a Saturday night and busy, but that is no reason to acknowledge customers and treat them well. For the most part everyone there seemed too busy to be bothered to take an order or take a drink order. IT TOOK FOREVER! And not only that, no sort of care that you were left waiting. I felt like I didn't matter. I mean how do they know that I'm not a restaurant reviewer or someone with restaurant influence. Every good restaurant knows how to keep up appearances and it seems like this restaurant hired the wrong people as the face of the place. OK, so enough about the a little less than mediocre staff. After waiting and waiting my food order was finally taken. I ordered the "best hamburger in Charlotte" of course because how could I not. It finally came out and it was luke warm. Disappointment #1. The girl behind the bar was apologetic so I started feeling slightly bad. I got another burger and it was completely raw on the inside. I got the sandwich and as I was picking it up the meat was crumbling. This should not happen with a burger this size. They took it back and again another apology which was nice. I ended up with the chicken dish that was actually pretty good. After my experience here, I would avoid this place and head for the second best hamburger spot because you know they are going to try a lot harder t be the number one. Sorry Liberty, you will not be told about to all my other friends who travel for a living. In fact you have a big avoid mark right now.
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