| rev:text
| - I am astonished this place has a four star rating. It must've received a majority of it's reviews prior to hiring their employee Garrett.
Let me just preface this: I am a former employee of the Jamba Juice company. I am extremely familiar with the nature of the job. A couple days prior to walking through the doors of this specific store, I was hospitalized and hadn't eaten anything for a few days. When I finally was receiving some sort of appetite, I was craving jamba.. But a very specific smoothie.
So imagine my disappointment when I walk into the store around 8pm, an hour before close, and both their orange juicer and carrot juicer had already been cleaned for the night. The smoothie I wanted required both fresh squeezed carrot and orange juice. I was pretty pissed. In the store I had worked in previously, we couldn't even think about cleaning the juicers until about 20 minutes before close. Yes cleaning the juicers sucks major ass. You have to stay later and it adds to your long list of closing duties at the end of the night. However, you avoid pissed off reviews such as these.
Now here is where Garrett comes into play. I asked for my smoothie and with zero amount of empathy he tells me, "Our juicers are clean for the night. You'll have to pick something else." Fine. I scour the menu for something else, but with my hardly there appetite, it took everything in me not to just storm out of that store. But I sucked it up and picked something else, and my boyfriend who was with me also ordered. Lastly I ordered something for my roommate, who was at home. All the while Garrett is looking annoyed and bored with the fact that I'm indecisive about what now to order now that my first option has been squashed. The final order was: strawberry surf rider for my boyfriend, a c booster for my roommate, and a c booster no sherbet sub Greek yogurt for me. While we begin waiting for our smoothies, a second employee approaches me named Michael who profusely apologizes for not being able to provide me the smoothie I wanted and offered me a free smoothie card. I liked him. He was very polite.
When our smoothies are finally ready, there are only two cups on the counter instead of three. I let Garrett know we are missing a smoothie and he tells me I didn't order a third one. Indeed, I did, and now I'm over annoyed and just plain mad. He doesn't apologize for getting my order wrong. He makes the third smoothie and afterwards I ask for his name because conveniently neither employee are wearing name tags. With a smirk he says his name, and nothing else. I ask for Michael's name and he apologizes again and wishes me a good night. The single star is for Michael's service, although he was mainly in the background. I assume he was the team lead.
I will NEVER return to this store. I will drive my happy ass out of my way to a different location.
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