Cupcrazed bakes lots of unique flavors of cupcakes, and you can't complain about that. Presentation is on point. The cakery itself is such a cute place! My favorites are the fluffernutter and butterfinger. However, several times I've gotten cupcakes that are terribly, choke-inducingly dry. They're either phenomenal or hardly able to be swallowed.
Perhaps the biggest complaint I have is one of the employees, a woman with short blonde hair (Unfortunately, I've never been able to catch her name). The best words to describe her are abrasive, unhelpful, and condescending. Her way of talking to and interacting with customers is a big turn off.
Overall, a decent place to get a cupcake. Service is hit or miss depending on who you get...can either be friendly and upbeat (the young adults have been great!) or of very poor quality.