We were delightfully surprised to find this facility! Bob was great to work with and we felt like we were leaving our dog in good hands. Our dog is a member of our family and has free region of the house, so kenneling him was rough on us and him. It was a little unnerving driving up to an actual house, but our dog felt right at home, and we were impressed about how organized everything in the house was. Bob does an amazing job making sure that our pup got along with the other dogs, and we felt great about everything after doing the "meet and greet" where we got to see where the dogs stay, and know he's be well taken care of. We have never felt better and and less apprehensive about boarding him a very welcome change! Plus, we got email updates while we were out of town which made us happy too! We (and Dickens, of course) will be returning!