We have been extremely loyal customers to Goyemon for many years dining here at least 2x per month and have always praised this place as the best sushi house in Las vegas. Lately, not so much anymore. We have noticed since Gio no longer works here that there may have been some kind of employee shake up. The morale now seems depressed and it really shows on some of the front of house employees. Tonight I was totally disgusted with the hostess and the Japanese female server with glasses. We were not greeted by a friendly hostess, and the server was not friendly either. She took our initial order and never came back until I had to ask if we could order more food. This is an AYCE sushi house! Or isn't it? When she took our second round of orders it was like we were disgusting her and it wasn't much. She did not even refill our water cups or drinks. Soon after we finished our first round of food, the hostess asked if we were all done? Really?
We were sitting there looking around and never saw this place with so many open tables. Maybe people caught on faster than we did. Service has gone severely downhill. Warning to the owner, there's a lot of competition out there.
We sure miss Gio. We walked in, he knew our beverages and always came to say hello. He made everyone feel welcome and the place had a happy aura. Not anymore.
We got into our car, drove off and we all sadly said, I don't care to come back anymore. Sad. I hope you can repair the great reputation you once had.
Sincerely,
A new loyal customer to Soho Japanese restaurant on Jones/Warm Springs.