As a Christmas present my father wanted to get a pergola installed on our back patio. We got a quote from every company in town and the material and cost were pretty much identical everywhere so he said to go with the company we felt the best about which was Perfect Patio because of their salesman Anthony. My father being a contractor designed the pergola himself and had us send them the drawing. They came to install it and it only took a few hours. While it looked nice it was not to the plans my father had drawn. He ended up talking to Eric the owner who was very nice, understanding, and apologetic. They spent a whole day to take down and rebuild the whole thing, allowing me to take pictures and ask questions along the way to make sure it was to plan. They were a pleasure to work with all the way theough, even with the hiccup. And we ended up with exactly what we wanted. I highly recommend them.