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  • My husband and I were married at the Venus Garden on 10/7/2017. While the garden was absolutely beautiful (pictures really did not do it justice) the rest of the planning process and day of left much to be desired. I was constantly having to follow up on my emails to our coordinator, if I asked multiple questions she would only answer one of them, leaving me feel like more of an annoyance than a bride. Eventually though, my questions would get answered and I continued to trust in our decision to have the ceremony at Caesars over their competition. We had stayed there in the past and had an exceptional experience. Our package included a limo ride to the courthouse but our limo never showed and despite making multiple calls to the wedding department at 4pm on a weekday, I could not reach anyone. I emailed our coordinator right away and of course had no response. The day of the ceremony, things had gotten behind schedule with the wedding prior to ours so we were forced to start late cutting into the time we had with our photographer in order to make it to our reception at a reasonable time. Frustrating to say the least since there was a clearly stated late policy in the contract. The flowers that had been included in our package were never placed down the aisle, something I did not think to question since the coordinator had them in her hand while my mother, sister and I were crammed in a closet waiting for another ceremony to clear! We also had a room included with our package and the check in process was hell. Our room reservation was not properly set up by our coordinator taking us significant time to have it corrected. When I reached out to the coordinator she agreed to refund the flowers and limo but her response again left me feeling like an annoyance. The response was less than professional and left me feeling even more disappointed. I would think long and hard before booking here and if you do, please be prepared to micromanage, you would think with inclusive packages they would have it down to a science but unfortunately that is just not the case.
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