I'm usually a huge advocate for this place but today was just awful. My family and I came in around 410 or so and got sat relatively quick. The server (one of two) brought the plates and I asked her if I could have 2 more small ones without wasabi. She stated that some of the ones she brought had no wasabi on them. I said I know but still needed 2 more. Her reponse?? "What do you need them for?" UM really..? I just do. She leaves, returns with my plates and waters. OK so at this point I'm better, but then there's absolutely nothing on the conveyor that my kids will eat so I order 2 crab rolls.. took forever.. OK whatever. My husband and I get a Vegas roll off the conveyor. Frozen. Understandable since it's been going in circles for God knows how long. So we decide to put an order in so it's made fresh. Not so much. They pass it over the conveyor from the bar and still cold. I ask for them to make fresh hot ones because if I wanted them cold I'd get it off the belt. Get eyes rolling. Ordered baked scallop roll. Cold. I mean seriously! So needless to say cancelled everything else I ordered and left. Like I said I LOVE this place normally, but not so much today. Which is a shame since I moved about 40 mins away and decided to come here since we were in tempe.. very disappointing