Horrible! I am not sure when it happened, sometime before Groupon and Living Social started selling discount coupons but this place has gone so far downhill. I use to go and even pay full price and they took time and everything was nice. As of a couple of years ago I would notice they didn't wipe the back windows on the inside or there would be water spots, or the vacuuming was shotty. As of late, and I am only going until I use the last of my groupons, the man at check in is rude as can be and so pushy. Today he starts off with you don't want greasy Armor All do you? Don't you want to upgrade to a leather cleaner. Why would he say that what his company uses as standard is greasy and crummy? He then asks if I am sure I want to stay because there is a 45 minute to hour wait. I tell him yes. When I open my door to get out he again says, "I can't believe you want them to put Armor All on your doors. They are dirty and need a detail" Anyway, one more trip and I will never be back again. The truck was minimally vacuumed, still had gum wrappers in the doors, and it was even dripping water when he drove it to me. Pathetic to say the least and this was a $26 wash at full rate.