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  • If I could give zero stars I would. I went in to replace my brake pads, and a regular oil change. I dropped off my truck in the morning, and it took them 7 hours just to call me back after I called them first to give me a status check. Before they did any of the work I asked them to do. They decided to do a full diagnostic check that I didn't agree to. They gave me a rundown of so called leaks, broken springs, and tears in the shocks with a quote of $2,700 of what they said was wrong with my truck. My truck isn't even worth that much! And they also gave me a quote for $740 dollars to replace the brakes, rotors, and oil change. They also said they would need to keep my truck another day for labor. I told them I wanted a second opinion on the phone, and they said they normally won't let people leave in the condition my truck is in. It's my truck, and if I don't want service done than get over it. Like my truck is all of a sudden going to explode if I drive it another mile or two!!? After they said on the phone that they were ready for me to pick it up, it took them another 30 mins to deliver my truck to me. There were no other vehicles in the shop at this point of the night except mine. I took my truck to another shop. They said there was nothing wrong with my truck, except for the brakes and rotors. Which they charged me $225 for. And the job was finished in a couple hours. Also they noticed that firestone overfilled my oil with more than a quart too much of oil. These guys at this firestone are snakes that just want to take advantage of people. I also appreciate the waste of time they put me through. Stay away.
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