I've used Hertz since I was old enough to rent a car, but I'll never go back after this experience. I initially spoke with an agent when I first arrived at Hertz. I specifically told her that I was going to add another driver. I received a slip of paper that said, in bold print, "TOTAL ESTIMATED CHARGE." I then gave her the information about the second driver, after which I received several more pieces of paper.
I later found out that one of those slips was a second contract that said, in small, faint print, that I had to pay $13 for each day with a second driver. If I had known that I wouldn't have added the second driver.
This is clearly a rip off. Hertz should have printed a revised total that stated the updated price IN BOLD CAPITAL LETTERS, like they did with the original price.
I found all this out when I dropped off the car. I talked to the manager, who was obnoxious and unhelpful - she basically asked if I could read. I called the 800 # twice and got even more discourteous service. (They never responded to an email I sent shortly after the incident.)
Hertz succeeded in ripping me off for an extra $100 or so. But they've lost my business for good.
Don't get scammed like I did. Avoid Hertz and go with a reputable company instead.