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  • UPDATE: Early in May, my fiancee and I stayed at The Downtown Grand. I wrote a review on 5/9/16 about our experience there and it was two stars. Here is what has happened since then: A couple days after returning home, we got a survey from the hotel to rate our experience. We told them exactly what happened in the survey form and sent it off the realm of ignore on the internet. The VERY NEXT DAY, we get an email from the General Manager of the hotel! Not a form letter, a genuine, someone took the time to actually write - letter! It was also co-signed by the head of housekeeping. The letter profusely apologized for the issues with the room and included a promise to look into the issues we addressed, specifically with the pot smoke. The biggest surprise was a gift code and them asking us to come back for two free nights on them. Zero room cost, Zero resort fee. As I had to go back up the following week for the second interview with the company I was trying to get hired onto, we accepted. True to their word, we didn't pay one cent for our two night stay and everything was EXCELLENT. It is exceptionally rare that any business will take the time to contact you back and offer to try to make things right. The Downtown Grand did and by doing so earned a loyal customer! Thanks for everything, and by the way, I got the job!!! We are moving to Vegas within the next couple weeks.
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