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  • Decided to take my mother here for thanksgiving, and as her first hot pot experience, I feel slightly embarrassed I over hyped the idea to her. Not saying every hot pot will have this experience in general, but it's this location. The ambience and restaurant look is modern and great. The quality of your food is great. - thus the two stars. The service is not great. We waited about 25 minutes for someone to take notice of us to place our order, clearly they were so busy chatting behind the bar and minding their cellphones. I had to ask for service. We never received the waters we asked for, until I went up myself to ask for it at the bar in the back. Our server came ONCE to drop off our food, never came by again to check in on us OR LET US KNOW WHEN LAST CALL WAS - We wanted more food as we order minimal items first as we pace ourselves at an all you can eat. Prior to this we asked a different server, Chloe, if we could place two more dishes. With such pristine attitude she told us last call was at 10 pm (it was 10:15pm) and she begrudgingly suggested she ask her manager. Unfortunately not. There was no god damn ice cream left. Question yourself first if the 30 dollar (plus extra charges for drinks and soup base) and lack of customer service is worth the price.
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