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  • Terrible communication. Left me waiting over 3 hours only to call and be told that they won't be able to help as they do not service high rises. So the story goes...I emailed Morris Jenkins and made a service appointment online. I provided my address and phone number along with information about accessing my building as I am uptown. After multiple emails, the customer service rep had a clear understanding of what I needed and where I was located. Even going as far as asking if the building mechanic would be onsite to allow access to my unit. They were available the next day from 1-4pm. Perfect. So I am trapped in my condo for 3 hours while I wait for the technician to show. 3 hours pass without a call or email. I call Morris Jenkins at 4:15pm only to find out that they do not service high rises. Supposedly, the technician tried to call me. Garbage; I was waiting on my phone all day and had no voice mail. Professionals would leave a voice mail if a call was made without answer. Lesson learned. Appointment scheduled with another service provider.
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