Follow-up review of Ashley Furniture. For initial review, please see my review of Ashley Furniture Henderson- my review for that store is not recommended by Yelp and is "hidden" at the bottom.
We bought two chests and a sectional at this store in early January 2014 for delivery end of January.
After the problems experienced with my initial purchase, someone at Ashley corporate got in touch with us and put us in touch directly with the manager at this Ashley branch. Our experience with this location is what one would expect from buying furniture: helpful, but not pushy sales staff and the delivery occurred when they said it would.
The furniture arrived on time with minor transit damage. Ashley sent a repair technician who turned up when they said he would. He was a nice guy and did great work.
Overall, we are very satisfied with the furniture that we bought. They are functional and look great in our place.
I am not sure if I would shop at Ashley again based upon how horrible the initial experience was. Their level of customer service is too erratic for my comfort.