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  • First, let me say that I've been using Bulwark for several years. At first, they were great. I had the same technician, Wayne, every time. He was friendly and professional and provided great service that met my needs. The pricing has always been a touch higher than other companies, but given the high level of service, I didn't mind paying the extra. Sadly, over the last 12 months service has been in slow decline, and has now hit the point where I'll be shopping for another provider. Here's why: 1. Scheduling. This company is incapable of providing any sort of reasonable notice time for service. It is not uncommon to come home on a Friday evening to a phone message saying that the tech will be out on Monday morning, which leaves me only that same Monday morning to rearrange if it's not suitable. And if I do need to rearrange, the customer service reps are extremely rude about it, acting as if it's this huge inconvenience for THEM! I've had service reps try to bully me into agreeing to times not suitable for me, just because they need to make the contract service before the end of the month. Well, they shouldn't have waited until the last day of the month to attempt to schedule. How hard is it to call a week out? 2. Inconsistency with service reps. Though Wayne used to be my service tech, at some point he stopped coming and somebody else did, but I was not notified. I can tell because I no longer receive receipts for service, so I have no idea if anyone even came for the exterior service, except for the fact I receive a bill. 3. Overall poor customer service at the office. Messages don't get forwarded, calls are not returned, and general rudeness of staff on the phone. 4. Cost. This company charges a premium over other companies, and I no longer see a benefit in paying that premium, particularly since the service is so awful. If you want to pay a bucket of money to be treated like an annoyance, then this is the company for you. If you want professional, personalized service, shop elsewhere.
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