I've been a fan of Einstein Bros. For quite a while. However, this location does not seem to get it. I had a really simple order (Bagel toasted well and shmear) with a coffee. My bagel was barely toasted let alone toasted well. It wasn't even browned around the edges. I kindly asked if it they could make my order "toasted well" or double toasted and the worker asked if I wanted to throw my bagel under the toaster to cook it some more. It already had cream cheese on it, were they just gonna cook the cream cheese too?? I asked for a new bagel and got another one toasted the same way. C'mon people! I just dealt with it. It tasted like a 2 day old bagel and the coffee was luke warm at best. I just don't care for this location. I've been to many other locations and never had any issues. It's a management issue!