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  • Horrible customer service! It's ridiculous to believe that the largest department store in all of Canada cannot get their customer service right! I don't usually like to write critical reviews, but SEVERAL bad experiences shopping there have compelled me to write this one. Here are the things that I found from my shopping experiences there: 1. Above the first floor of the store, it was VERY difficult to find any sales rep around to help me. Once, I went to an upper floor to shop. There was only one sales rep at the cash, and she was preoccupied with chatting with another customer for about 20 minutes! And so, I looked for another person to help me, but the only other person around that I could find refused to help me, as she said that she doesn't work at that department (she also didn't even offer to help me find another sales rep)! 2. For the shoes section, the warehouse that stores all of the shoes seems to be far away from the actual sale section. And so, sales reps have to call someone to bring the shoes back for customers. The sales rep that was helping me accidentally ordered the wrong size from the warehouse, so I had to wait even longer for the right size shoes to be brought to me. 3. The sales reps seem poorly trained. The sales rep that helped me in the shoes section accidentally misplaced the shoe box that contained the shoes that I tried on. Then, when I went to pay for my shoes. She couldn't find the box! Apparently, another sales rep must have returned the box back to the warehouse. It's such a SHAME that the Bay cannot provide some decent customer service, as I actually like the products that they sell. It's no wonder that Sears, Target, and lots of other department stores in Canada had to declare bankruptcy or shut down. The retail market in Canada does not understand what good customer service means!
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