I am posting this because I received a Certified letter stating to correct the review by the CFO of Bugsy Blinds. They came out and fixed my blinds at no charge. It was a simple fix, the plastic broke on the pull. After being told it would be a $75 charge even though they are warrantied, I then posted on Yelp and received a call immediately that they would be glad to fix it. I am glad it's fixed but I don't like being intimidated. That letter scared me.