Scheduled an appt for a service recall. When we went in we were told it would be two hours. Despite the fact that we had an appt for something that we were told would only take 20 minutes. This is absurd. I get that they take walk in business but you need to account for your previously scheduled appts. The service manager didn't care that we had an appt. So at this point we'll need to take our business elsewhere. And Robert in service needs to understand that appts need to be honored.