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  • I USE Yelp all the time, and this is my vey FIRST review. I am very reluctant to even refer anything to anyone. Until now. Air Zone is one of the most professional, accommodating and efficient companies I have ever dealt with. If you are like me, anytime your a/c goes out, all you see is dollar signs. I have had them out to the house about three times over the last few years, and I have never felt "taken". The prices have always seemed very fair. He opened a book, showed me what I needed and the price was right there. Anyone who ever has come out has been great, they have always diagnosed the problem quick and fixed the issue in a very timely manner. I also like it when they have the part on the truck and I don't have to wait for them to go get it, taking even MORE time out of the day. I have always really felt Bridget, (scheduling) WANTS to help, the empathy is there, and when your air goes out, and it is 100+ outside, I appreciate that. Their response time has always been more than acceptable. This time, I had a few scheduling issues with work. It was the day before the Fourth of July, and I was going to have to wait a few days to get it fixed, and I asked if someone cancelled, could they work me in. They did. Michael was able to be at the house that afternoon, perfect timing for me. He has opened vents I did not know were closed, checked my filters, even offered to change them if I had them on hand, which again I appreciate because I have high ceilings and do not like getting on ladders. You know how it is out there, they could have told me anything and then taken all the time they wanted just to have something else break. They also keep records, so if there is an issue again, they can check if it is under warrantee. Thank you for all you have done. It is refreshing to know there are companies like you still out there!
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