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| - Christian at the Chandler Mall, Things Remembered has the worst attitude of any retail employee I have EVER met. I came to this location for work to get a plaque for a man who we hired after 11 years of not working. He is quadriplegic and we designed a position for him which he is excelling at. While I was there I got a second plaque for another outstanding member of our staff. I spent 2 hours wandering around the mall while they finished them. Funny since they didn't seem to be doing much work. Once I arrived the girl told me she had made a mistake. The font on the second plaque was all the same, the name line wasn't changed and it looked very poorly done. I asked to see the other. Christian tried to put it away in the box and send me on my way. I asked again and again to see it. He finally handed it to me. It was wrong. Recognizing him for, "Exceptional Training", instead of, "Exceptional Performance". The girl who was handling my order said and I quote, "Yeah I guess I wasn't like paying attention or whatever." No, I'm sorry. No, I apologize. Just, nope not paying attention. Wow. I looked to Christian like...REALLY!?! He said they didn't have any more in the store, I was welcome to pick another and he could have it done in the morning around 10, or tomorrow sometime. First off, I don't like the others, that's why I picked this one. Which is probably why they don't have any more. They are the best in the store. Furthermore, the meeting to give this to this man is at 8:30 am tomorrow. It takes him 3 hours to get to the office by city bus and he usually works from the assisted living facility where he stays. Mind you, my company is paying for this, I don't get ANYTHING out of them refunding it...but, I asked him to refund me, give me the first plaque, I would give it to the outstanding employee in the meeting, (written completely wrong) and we would work on them replacing it for all this trouble. He refused. I told him fine, then just give me my money back...I will print him a certificate and put it in a frame for crying out loud!!! This is RIDICULOUS! Nope, you paid cash. Yes, I paid cash....so? "Our company policy is not to refund your cash." ARE YOU FREAKING KIDDING ME!?! I have my receipt, you didn't give me what I paid for, and you now refuse to refund me??! HOWWWWWW is this legal? Things Remembered you'd REALLY better do something for us. Seriously. I am asking that you replace the awards and refund all of the money. Not out of charity...out of PRINCIPAL. This is crazy. And while you are at it, fire these dimwit employees, at least Christian. No one should be subjected to this sort of treatment. I cannot tell you how rude he was, almost screaming...hand in my face in front of my 10 year old and my husband. Appalling. No wonder your stores are closing. I am complaining to Chandler Mall, to corporate and to anyone that will listen at this point. I don't understand how you can do business this way, even once.
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