After staying here 6 times prior unfortunately this will be our last time. Let's start with prior to my stay. I booked 5 rooms for 2 nights. (Mon-weds) I called a few times to get things in order apparently the automated message let's you know they are experiencing high call volumes (probably people calling to complain) I waited on hold 10minutes. I was calling to request the rooms I booked be on the same floor, and prices to upgrade room as well as a question about a show. Well, crappy customer service the guy had a attitude an without notice transferred me elsewhere for the show an didn't even answer my other questions so I had to call back an wait on hold again ! Ok well a week later it's check in time out of all the times I called not 1 person put a note in the computer. So my check in took 40 minutes they are definitely under staffed. We got one of the suites it was ok had a crappy view of nothing out the window and hot water wasn't working in our 2nd bathroom and shower head sucked and extremely small t.vs. Also their pool has been out of service for months and will continue to be so that's a HUGE inconvenience they make u walk to mgm or Mandalay Bay which r both far walks then u have ro walk through the whole place to the back to the pool then you get there an are told 2 people per room key and we had 3 people an 1 key we didn't need 2 keys since we were all sticking around eachother. Would of been nice of Monte Carlo to let guests know that!!! Also didn't know until check in that on the high floors our water would be turned off from 12-6 or 7!!!! It was also nice to have someone else's food carts (3 of them) in front of our door all 3 days we were there!!! Oh not to mention our room keys to 2 of our rooms stopped working out of no where so we had to walk down to the front an wait in their lovely long SLOW line again to get new keys which made us late to where we were going. Also we noticed when walking through the hotel some parts smelt like sewer or something real bad. Walls are paper thin so be prepared to hear vacuuming and people's toilets. Ahh let's not forget the construction who started bright and early every day and the boss man down there screaming at his crew. That was nice. An they still want you to pay their $35 resort fee (which we only use pool not gym or business station) oh plus $8 parking per night even when u are a guest staying at their hotel paying resort fee!!! As if they aren't already greedy enough.
1 star for the nice patient Lady at check in and the buffet was ok weds morning nothing to brag about.