I decided to visit Baker Wee today as they seemed to be willing to work our issue out. I was prepared for a hard time, though.
I took my laptop with me to show them the pictures I had taken up close of the cake. I first met with Cody (Candace) and she totally saw the cake my husband brought home was clearly not similar to the example cake that had been emailed. Cody was extremely nice. She went and got Laura and when she saw my pictures she, too, agreed that the cake didn't turn out per directions on my receipt.
My cake issue was totally resolved with no conflict. Quite the opposite, both gals were as nice as they could be. I've been dealing with Laura for years and have never had an unpleasant moment with her.
It's true, there are new owners but the same staff. I'm not sure what exactly went wrong with my cake but both Cody and Laura assured me there would never be a problem again. I'm extremely happy we resolved everything. I believe strongly in supporting "mom & pop" small businesses and I will continue giving my business to Baker Wee.
I'm doubting the bad reviews about rudeness and refusal to refund! I'm also having a hard time believing the bad pics that have been posted. I had just the opposite experience! Would I recommend Baker Wee to my friends? You bet!!
Thank you Cody and Laura and I look forward to many more years of bringing my celebration cake needs to you to bake and decorate!!