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| - I give this dealer about a 3.5 star, so I will round it off to 4. There is some great things and some concerns too. Overall, this is a good place to buy a car.
a. Location - 3 star - Very far west on Sahara near Rainbow. Easy to get to and drive in and out.
b. Sales Greeting - 4 star - As most other dealers, you are greeted by a sales person and they will ask you if you are seeking a sales person specifically and if not, they will help you. In most places you feel mobbed but here it is very direct and discreet at the same time.
c. Show Room - 3 star - Inside is a bit smallish for a car show room. I would expect in this hot desert, that they would have a larger show room with all models. Most of the showroom tables where you can sit have ipads on them which are great to either entertain your kids or for you to even check out on line pricing, interest rates, rebates and any other thing you need to help you negotiate. Overall, all the sales staff in the show room are a bit loud, excitable and the noise level and joking level is a bit distracting and can be irritating.
d. Sales - 4 star - We were attached at the hip immediately to Brian Williamson. If you have the opportunity to ask for him, I would do so. He is patient, direct, and addresses exactly what you want. Most sales people can be a bit vague when it comes to specifics as they only have one or two tools in their sales tool box. Brian's is directness and patience which works well with us. He will give you pricing and willing of course to let you leave when you are direct and advise him that you are not going to buy that day. He does not leave you, he still helps you. That is great sales customer service. I recommend all of you to ask for Brian. He is about 6'3", shaved head, and a cool cat.
e. Sales Process - 3 star - Overall, what you can expect. You know, the back and forth between Brian the sales person and his manager behind the Oz curtain.... The good thing is that the wait time is minimal, they don't play that game so much. They have an effective cat and mouse game they play. I suggest that you own it and embrace it . To fight it is to make it stressful. If you own it, you can have fun with it.
f. Go Back Pressure - 3 star- Of course we did not buy the car the first day. We went back two days later. Brian greeted us warmly and agreed to help us anyway possible as we returned. We test drove again and asked more questions. We finally got to great negotiations and whatever they told us that was locked in, they finally relented to agree to many things that were NOT "normal" or not regulation. I liked that they kept all the tactics and pressure to an efficient but necessary minimum. We agreed to a price! Of course we get to meet manager Ernest who comes in to finalize the deal as we were about 700.00 off in agreement. He is a typical sales manager from school of hard knocks. He has one tool and that is a bit of arrogance in a nice demeanor. I can take or leave it. He caused the rating to go to drop a star.
g. Finance - 1 star - Here, the lady was chatty and warm and humorous in the beginning, and is responsible to close all financing. Here is where the issues abound. As we all know, finance is where they make a ton of money. While they may sell you a car "at invoice", we all know that it is not the "cost" the dealer pays and they portray that invoice is that. In the sales process where you agree to the numbers, they make a a profit and have a holdback that they do not disclose. At finance, they sell you the maintenance and the extended warranty. they have like huge margins on this and can be making 1500 - 2500 in additional profits. She was great and supportive until we said NO. In fact just before no, I asked her to see the numbers before her sales pitch on all the extras and she reluctantly agreed. She attempted to sell us the packages as lumped into the total new monthly payment only 80.00 per month more to take care of everything. Never gave us the total price, never explained in full detail what the warranty did NOT include and when we said no to this the sudden frostiness of an F.U. attitude became clear and she was strictly focused at that point to have us sign the remaining details and escort us out of the room without a thank you, shake of a hand, or any professional courtesy. It is so sad that a great experience can be completely be destroyed by the passive aggressive attitude of the finance sales person. I learned that to save myself aggravation in future, Just say no to this in advance.
Otherwise, great place and just ask for the right finance person and tell them in advance to not waste their time so the fakeness level can be eliminated and also you can avoid the treat you like a piece of "s--t" reaction.
GK says, check this place out. Ask for Brian!
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