How the tables turn ... When we landed in Vegas, CLS was our means of transportation to the hotel. Though we waited about 20 minutes on the shuttle for other to board (which never did), our driver was super nice and full of good information. Wish I knew his name. He dropped us off and wished us a great time.
However, when it came time to leave, we were told to wait curbside at the designated spot for an 8:45 AM pickup. We sat there for 10 minutes or so when I called to find out where they were. The woman on the phone redirected me to the dispatch where I got to listen to an irate and incredibly rude "hole" explain that next time we need to be there sooner because if the driver arrives early they'll take off if no ones there and the next shuttle would come in an hour, which we couldn't wait for. What happened to an 8:45 pick up? Anyway, arguing with the jerk didn't get me anywhere (he was obviously having a bad day) and I hung up and we took a very friendly cab ride to the airport instead.
I hope they read this and figure out who it could have been working 2/15/11 approx 9:00AM.