I went online to look at convertible Mustangs. I found one I liked at Bell Ford. I put all my information on their website and I was called immediately by Michael Young the internet sales and leasing consultant. Michael then emailed me. I replied to the email. Michael said the Mustang I was interested in was available and asked when I could come to Bell Ford. I told him today and he gave me an appointment time. I drove to Bell Ford for my appointment and met Michael. He wanted to appraise my trade but I asked to see the Mustang first. He said ok and went to a computer. He asked me to wait a minute and he went outside. I assumed he was going to get the car. He came back 5 minutes later and said he didn't have the car, it had been sent to auction. I said, you told me the car was here and asked me to drive all the way out here. Michael Young's reply was, "I told you it was available, not that it was here." The worst customer service I've ever had at any retailer, ever! I walked out and he didn't even bother to offer to find me another similar car.
I drove to Camelback Ford and the WHOLE staff worked to find me the car I wanted even though they didn't have it at their store. I will be going back to Camelback Ford to buy my car tomorrow.
Don't give Bell Ford your business. Drive a few miles further to Camelback Ford and buy there.