Long time customer. Friend lives right across the street. But I committed the cardinal sin of leaving my car in their empty parking lot for all of 15 minutes while I also went to the shop next door and they were about to tow my car. The tow trucker driver extorted me out of $250 even though they hadn't even properly hooked my car to the truck. The manager was an unhelpful ass who wouldn't listen to anything I said. Of course on planet earth, most people don't re-park their cars when going to two stores right next to each other, but on planet CVS, aka "let's get as much money as possible from this sucker" apparently towing your car when you walk 20 yards away is a reasonable thing. Never going there again and the CVS next to my house just lost my business permanently.