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  • Ok, I get a flat tire..... I call and purchase a tire, and make an appointment for the next day so that I can just swing through and get my new tire mounted, balance and put on the car real quick. I'm told no problem. I pull in fifteen minutes early and there are over forty cars in front of me waiting. I get the service rep, and tell him that I have an appointment and I'm in a hurry. He states well there are just forty cars ahead of you. Really? Did they all call for an appointment as you requested of me? He states that it should only take a couple of hours and I can wait in the lobby. I offered a meet in the middle solution....I would drop the wheel with the bad tire and you can put the new tire on, and I will come back later in the day so that you can just quickly mount it. The day goes by, I call and leave a message that I'm ready to come back by and get the tire installed. Two more hours go by, and I don't hear a word. I show up and am then informed that my wheel is damaged and they want to charge me $550 for a new wheel. I asked if there were other options. They stated NO...... I ask for the wheel back, drive it to Tempe to a wheel straightening company and for $60 they straighten the wheel and laugh about how dealerships just rob their customers today. Next morning I take the wheel back, didn't get an appointment as obviosly no one else makes appointments. I walk in with the straightened wheel and ask if they can mount, balance and put the tire on my car now. They ignore me for forty five minutes realizing that I called Bull Shit on thei $550 wheel replacement. After 45 minutes of standing there patiently, I grab my wheel and leave. I get in the car and call for an appointment for the next morning at 8am.....I make it very clear that I will be there early, and I will be standing there waiting for the car.......I"ve wasted six hours of my time doing what they should have been able to complete in thirty minutes. Certainly not a place I'm going for future service to my car......What a Joke.....
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