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  • i went there because it was at a convenient location and gas was cheap but now I know why it is cheap, they hire employees and give them no empowerment. I was paying debit which cost 35 cents and when I went to pump the gas, it would only pump $1.14 then stopped and would not pump anymore. It was lined up at the cashiers so I moved to the pump next to it and reinserted my debit which cost another 35 cents and my sister pumped the gas while I went in to wait in line. When I got to the cashier, he told me I had to talk to guy that was outside then that guy came from the back of the store, not outside. I told and showed him what happened and he told me he could not do anything for me as I would need to speak to a Manager to get my 35 cent refund. Really!! It was 35 cents. I don't care about the 35 cents but it is the principle. Empower your people to refund 35 cents! Then I emailed Arco on their website in August and they sent me an email back that they were looking into the compliant. I heard nothing so emailed them a month later and again they said they were looking into it. To date have not heard back. POOR, POOR, unacceptable customer service!!
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