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  • Two visits in one week and the customer service was terrible. There was an employee in line waiting to buy a soda in front of three other customers waiting to buy office supplies. I found the ink I needed in 30 seconds, but spent over 10 minutes in the store. Next visit - thought I would try the "shop online and pick up in store" thing. The online experience was normal. My items were ready at 8am, and I arrived at 1pm to pick them up. I followed the signs to the Online Order Pick Up area and was told "I know the sign is here, but you need to go over to the cashier to get your order." I go to the cashier and she calls back for someone to get the order - then asks if I mind if she takes the next customer while I wait. So I walk over to the Customer Service counter where there is one person working. He asks again for the order and tells me I have to wait. Almost another 10 minute visit to pick up something that was paid for and packaged up for me. There is no sense of urgency or teamwork in this store. I am only giving 2 stars because the prices for some back to school items were good.
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