This place is absolutely wonderful! I don't understand the negative reviews and I think that they must now be focusing a bit more on the customer service in the past year because we had a great experience. Plus, when I took my pho home and had it the next day it was even more delicious, so I definitely recommend getting more than you can eat and taking it with you.
I don't pretend to be a Pho expert, so I won't comment too much on authenticity but rather on deliciousness and boy was it delicious! I ordered the chicken satay and my husband got the rice noodle special. We also ordered the won tons as an appetizer. Everything we ate was tasty and I wanted to take bottles of the accompanying sauces with me.
Our wait staff was incredible. They were attentive and friendly and our food came out quickly. We were actually just given complimentary tea the moment we sat down and our waters came not shortly after that. (Just a side note - more places should offer complimentary tea, I mean, really, it's not that expensive and it really warms you up to a place.) I had a coupon book coupon, which was the initial reason we found the place, and they were flexible with it. It was pretty empty when we arrived but it quickly filled up and yet our service level didn't decline.
We will definitely come back or even drive all the way down to the South to order take out. We really loved it that much.