| rev:text
| - Everyone that's been to Vegas has seen the Tropicana. It's one of those "classics". Personally, I like the newer hotels, but we had a work event here, so didn't really have a choice. People kept telling me it's actually pretty nice now, given that they have gone through a major renovation. It is now called "The New Tropicana". I was skeptical, but didn't have a choice. I decided to suck it up and give it a chance.
I soon learned that this is one of those hotels that really pisses me off. The "new" part is just a facelift. I'll explain...
Upon arriving, I liked that the hotel is so close to the airport. It is a smaller hotel, so less hassle with the cab drop-off. Upon paying the cab, I started to head into the hotel only to find that they actually have stairs at the entrance. Um...I just arrived on a flight and have my carry-on. I have to now drag it up stairs? Thanks! There are only like 5 stairs, but still. I saw that there was a ramp at the very end that looped around and disappeared to the side, so I figured it was just easier to lift the bags up the stairs.
The lobby was nice and white and clean. The check-in desk was also really nice with everything white and neon backlights. It looked promising! I checked in using the Hilton Honors line, but turned out it was slower than the main line. Oh well. The lady checked me in and I headed to the room. It was in the Club Tower, which was all the way on the other side of the hotel. At least it was close to the conference center.
However, turns out that housekeeping was just getting to my room to clean it. The attendant was puzzled as to why they would check me into that room, since she had just got to it, hadn't cleaned it yet, and it wasn't cleared for check-ins. She couldn't call the front desk for me. I didn't feel like dragging my luggage back and asking for another room. So I asked housekeeping to let me keep my luggage there and I would come back whenever she was done - 30 minutes.
Upon returning, the room was clean. It looked fine enough. The main door didn't close by itself since it grazed up against the latch. You had to push it shut. And I had to remember to do that on my way out. The room was like a typical Doubletree hotel - nothing great, but decent. It didn't have any Vegas flair, but I was there for work.
Things went downhill from there. The next morning, after showering, I grabbed a towel, only to be utterly disgusted. I felt sick to my stomach as I realized that the towel had blood stains on it!! I was in a rush to get to my work meetings, so I grabbed another towel, which thankfully was clean, and used that. I didn't have time to call and complain, but I wrote a note and took a picture, which I will upload here. I was left with a gross feeling all day.
The work day was long, and I got back to my room late. The next morning, after the shower, I grabbed a towel, and was using it. Half way through, I notice it had big black stains! AGAIN?!?! Sure, it's my fault for not checking before using, but is that the expectation of a hotel guest?? Even after I had left a note for housekeeping the prior day, couldn't they have double checked when they restocked the towels? I left another note and was again disgusted. I went to the front desk to complain. I showed them the pictures. The lady apologized and made a call to housekeeping. I was there during a break and had to rush back to a work meeting, so couldn't wait for her to finish her call, but there was no talk about compensating me for the two back to back days of disgusting towels. WTF?
Additionally, the stupid message light on the phone in my room was always flashing. However, when I picked up the receiver and pressed the Check Messages button, it just went to a busy signal. I tried this many times. I'm not a light sleeper so the light didn't bother me, but I'm sure it would bother other guests.
Sorry for the long review, but after these incidents I'm never staying at this place again. The facelift didn't do anything to change the underlying problems of customer service. Having a guest feel disgusting all day because of the uncleanliness of the place is a simple way to lose your customers...especially without doing anything to make up for it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)