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  • It truly pains me to have to write this review of what I would otherwise consider an excellent establishment, but recent events prevent me from recommending this restaurant to anyone. Yes, this may be a bit of a rant, so in an attempt to be balanced, let me offer a little perspective. Pizzeria Bianco was one of the first places that I ate at when I moved to Phoenix earlier this year. The food is very good. The service is good, but I was immediately aware that the business model is very flawed, in that I have never waited for less than 90 minutes for a table. It is true that you can pass the time quickly in the adjacent wine bar, and I have done so on many occasions. The wine selection is above average, and the environment is pleasant. However, the business manager (owner Chris Bianco's ex-wife) is a truly miserable human being (ask any of her employees), and her imprint on the approach to customer service at the restaurant is unmistakable. The management believes that there is absolutely no incentive to provide anything resembling an enjoyable experience for their patrons because there are unlimited numbers of people who will wait upwards of 4 hours for their signature wood-fired pizzas. As a fan of excellent food, I do appreciate their attention to detail and excellent craft. But the consistent manner in which I see loyal customers disrespected and outright abused is completely unacceptable. While I do love their pizza and antipasto (which is not, irreplaceable I might add), after many months of consistent patronage, I cannot recommend this restaurant to anyone.
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