U-Haul's website is misleading and their customer service disgraceful. After making a truck booking online for a move to a new apartment, I received an email a couple of days later stating an entirely different pickup time and location. Baffled, I called their customer service and was treated to the attitude of a smug and highly defensive female who refused to let me speak. I called back numerous times before finally being transferred to the Manger so that I could complain to someone with a slight grasp of customer service.
If your website makes you do the rounds to search for an available truck then asks you for a credit card to hold the reservation, I would expect the date and time to be set in stone. Well, with U-Haul it ain't. They can change it whenever the hell the feel like it if they rent their vehicles to someone else... even though you have expertly coordinated your pickup time/location to coincide with your apartment elevator booking time.
The only reason I give them 2 stars instead of 1 is because we drove across Canada with a U-Haul trailer attached to our truck and arrived with all of our belongings in check.
A moving company with a useless website that doesn't understand the coordination and timing involved in a move, while also contributing to your already high stress levels, is not a company that I want helping me move.