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| - TL;DR version at bottom.
This place is bad news! My husband and I lived here 3 years, and our first manager was great. After she left, the company changed every week til they finally settled on Melissa.
Melissa is a liar and a flake. Her first day, we came in to pay rent (online system was down. STILL DOWN btw). She rudely turned us away b/c they were "on break" aka partying loudly in the back. Quickly found out they like to close for "breaks" ALL DAY. Try to get laundry money or pay rent when the office is always closed, and most of the time they're just screwing around!
Rent went up like CRAZY, even though we'd renewed twice, never missed payments, and had a smaller floor plan. Old managers always gave us discounts, but Melissa refused. We called corporate. After that, she was snotty, or had her assistant deal with us.
Maintenance is terrible and hired contracts are crap. After a rainstorm, everyone's roofs leaked and flooded. Melissa didn't call roofers til 3 days later, and didn't say when they were coming. Which was 5 AM, EVERY morning, for WEEKS. They left debris everywhere and nails in the parking lot. Flat tires everywhere! Later, a pipe exploded and leaked through the ceiling and it took them over 2 MONTHS to fix!
Worst was when we had to break our lease early. We got a note for an unpaid balance. We're always on time, so my husband went to check it out. Melissa let it slip that, Oops, the note was for a NEW resident. They were going to renovate (which meant they'd be entering without permission) AND move the guy in while we were gone and still paying the 2 months! Pretty sure that's ILLEGAL! When my hubby said so, Melissa said she'd cut our lease by ONE month, which she earlier said she absolutely COULDN'T do b/c we were with another company. More lies. We wanted it in writing, called and visited over the next 3-4 weeks. It was never done. Finally, I sat there til she typed it. Melissa made her assistant do it (took her literally 10 minutes), refused to talk to me, and mean-mugged me while doing her makeup.
The deposit refund was a whole new hassle. We believe we were short $100, either because the Arbors kept it or mistakenly cut a too-big check to an old roomie, so we called. Melissa snottily said she "didn't have the records" (though she emailed our ledger to try and prove us wrong. Which meant she HAS THE RECORDS) and that it was the old company's problem. And of course the old company said they forwarded everything. Given Melissa's track record, I'd say SHE'S the one being shady.
If the corporate office sees this, seriously, restaff with people who actually have ethics and a couple brain cells to rub together.
TL;DR version: SKETCHY AS HELL!! Shoddy construction, unprofessional staff, and nightmarish maintenance! Don't live here!! If you do, make sure you get everything in writing!! These people WILL try to screw you over!
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