We had a really bad week with Cox Cable service. It was a Easter week with two of our children visiting from out of state. The Internet was up and down almost every day. At one point it was down from an early afternoon to the following morning. We had two very unhappy young professional who were trying to work from our home. Tuesday evening before Easter they want to watch Billions on Showtime. Well, Showtime was nothing but a blurry fuzzy mass. Called Cox to report a problem and gave up since the solution was not provided. The next day we tried Shotime again but again poor reception. Reported problem again. Cox is also our landline provider. We have many family members living in Australia, Germany and Croatia. Our problem started with an attempted phone call to Australia and a few days before Easter. I could not place the phone call. I called and herd some clicking noise and then nothing. I tried again on the day before Easter which would have been Easter Day in Australia but phone call did not go through. I called Technical service at Cox and they told me they need to send someone to the house but since it was holiday the option was out. We tried to call family in Germany and Croatia but were not able to place any international calls. Called Cox again on Monday and they tried to make international call for us but were not successful. Technical department told us they would investigate and call back. Cox never called back. This is the first time in 50 years that we were not able to call our family on Easter Day. We called Cox retention department. We told them our problems and concerns and we were considering canceling phone service and they could have cared less. Called technical department after half an hour on the phone, the problem was escalated to level 3 and I was concted to a supervisor. The supervisor took all information and after being on the phone with them for 56 minutes they hung up on me. Week and half later, we still did not receive any follow up called from Cox. We are so fed up and so disappointed in Cox. We spend over $200 with Cox every month. Cox is the worst service provider - EVER. Our children said they would never complain about their cable service providers because they never had such a bad service. We'll definitely look into other service providers.