2 of 2. Once The manager received our review. this is how he replied back privately.. Again wants to bash the consumer and is more worried about the review than the customer experience.
Jason, I'd like to start off by thoroughly apologizing once again for your evening at Caswell. I understand that it was a bad experience and not what you had in mind for a family's night out. However, restaurant experience aside, I take personal issue with a lot of what you rushed home to Concord to put on the internet. Your server absolutely cared, as did I. You mistake not caring with being overwhelmed. If I didn't spend any time trying to make it right then how do I know that you recommend going to Twin Peaks for the games or Union St. to eat a good meal? I said we'd do our best to make your night go up from a poor start...and the way you inhaled your steak there's no doubt in my mind that it did. See guys like yourself ARE the problem with yelp. Cat has your tongue at the table but go home and pound the keyboard. At least you know your strengths. We had a rough go at it tonight but I assure we will learn from it and be better for it. Maybe I can offer you the same opportunity...you see, we operate restaurants to support our families and make a living. Little proof from tonight, but actually are pretty damned good at it too. There's not a yelp for me to come cherry pick and post your worst day at the office online and even if there was I'd probably opt to shake your hand and tell you you'll do better next time B/c shotgun reviews like yours actually affect people livelihood. But hey, all men aren't created equal... that's just how the cookie crumbles, sir. Take care, Jason G.