I took my car there because it would not start. I was told it was the battery and then given a list of other things that were wrong with my car and potentially cause problems in the near future. I was told that the total for all the repairs would be $2500. I initially told them that I could only approve repairs up to $1000. I was then told that I could post date a check for up to 6 weeks for the remaining $1500. I then approved the rest of the repairs with the confirmation that I could post date a check and explained to them that we do not do credit cards. When I arrived to pick up my car and my total was no longer $2500 it was $2695. I paid the initial $1000 that I agreed to and had a post dated check for the remainder. I was told that they needed to have my post dated check approved thru a 3rd party company. I was never explained this and told them I would have never agreed to the additional amount if they would have explained this. I did not want a 3rd party company to have my personal checking account number! I also never approved any amount over $2500! Montgomery (so called manager) was very rude and basically stated that he would need to listen to the phone conversation to see if I was telling the truth. They had $1000 of my money and would not give me my car and said they had to "figure it out". It is now three days later and still have no car. Montgomery supposedly listened to the phone conversation and called me saying that it sounded like the post dated check procedure was not explained... Well I still don't have a car and they still want over the amount that was agreed upon! This was a very shady way to do business and feel completely taken advantage of. They are basically holding my car hostage.
***update*** Sun devil auto and the management there have come thru. They admitted their faults and made things right. I can appreciate a business that can admit when they are in the wrong and apologize. We will be returning for further service when needed on our vehicles.