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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • It was in the morning of 4th of July when I decided to go to a tmobile store and replace my Iphone 6 plus. My phone stopped working about 3 days before that. I have had terrible experiences on tmobile stores in Los Angeles when I lived there. I was actually thinking of switching to a different carrier before this incident happened. I went to the store to complain about my phone. The screen of my phone was not reacting to my fingers at all when I touch it. At first, I was expecting that I have to pay the deductible fee for my phone insurance to cover the problem. Fortunately, one of the employees (BRIAN) told me that APPLE would replace my phone. Surprisingly enough, he mentioned that apple replaces iphones thru the existing warranty if the phone just decides not to work. I obviously chose this route compared to the insurance pathway where I have to restart the whole payment plan AGAIN. The guy was completely polite and nice in handling the whole situation. He discussed all the choices I had. In summary, I had a great experience with a tmobile store for the first time. In the end, I ended up paying $5 for the processing fee to ship the new phone to this store. I was able to pick up the phone on July 7. It was totally a good experience. I would give brian and a lady whom I forgot the name 5 stars in customer service. They are precise, knowledgeable and polite! HIGHLY RECOMMENDED!!
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