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| - A great deal more happened since my last review and you can see I did up it by one star.
After my last review an employee from The Melting Pot decided to privately contact me and was rude towards myself and my review as well as made some snide remarks towards myself and my boyfriend. This really upset me so I contacted The Melting Pot's management and worked with the Area Manager, Kelly Cooper. Kelly was extremely helpful, and offered us a free dinner for the trouble we went through.
Last night we took up the offer and arrived on time for our reservation. I requested for a table in the main dinning area, rather than one of the private booths. I never considered myself someone uncomfortable in small spaces but I really didn't like the private booths the last time we were there. The booth and area seemed very clean and much more comfortable this time around.
Our server was extremely personable and courteous the entire evening. Everything came out promptly and we were able to dine just under the two hour mark. I've seen others complain about how long it takes to dine here but that's really just part of the experience. Plus my boyfriend and I can sit and talk for hours so we were fine with it.
The food was...okay. We had the spinach artichoke dip, which honestly was bland. We LOVE spinach artichoke dips and this was the worst one we've experienced. It lacked flavor; it needed more spices or even some kick with jalapenos. We had the Coq Au Vin broth for the entree and again it didn't really give the food much flavor at all. Our meal wasn't awful but it wasn't amazing either. As stated in my previous review I've been to The Melting Pot before and remembered how my entire family felt the food didn't match the large price you paid. I still feel the same, I dont think the food has really improved and maybe its because you're cooking it yourself. For example, we really love beef at medium rare, which you can't really do here especially since you're mixing meats and everything needs to be cooked all the way through. We love veggies steamed or roasted and well seasoned but that's not how its cooked. Without the different dipping sauces the food tastes pretty plain. It's just boiled meats and veggies, and after the boiling process the meats come out over cooked for our taste, and the veggies just seemed so boring. Also one thing I noticed, the mushrooms weren't washed; they still had that dark soil-dirt all over them. So for each one I was trying to brush off the dirt before putting them in the broth.
For our dessert we chose the s'more chocolate and opted to take out the brownies, cheesecake, and marshmallows, and had them add extra of everything else. Those three treats are just way too sweet to be dipped in chocolate; the sweet chocolate is more balanced by less sweet items like the fruit, pound cake, and surprisingly, the rice krispies treats.
We had a good enough time, so why is there still a low star rating? Well just under an hour after we left we both became extremely ill. I'm not exactly sure why because we followed our servers instructions by letting the meats boil for at least 2 minutes and sometimes our pieces ended up boiling longer while we had some of the veggies. Also, we didn't touch any of the raw meats to our plates either. So, we spent all last night in and out of the bathroom. Not exactly how we wanted to spend our Friday night. After some light research on Google I did find quite a few reviews on other sites, blog posts, and forum comments about people getting food poisoning from The Melting Pot.
So needless to say, this will be our last visit. After the previous bad experiences, having employees angrily contacting me, and now food poisoning we're not planning on going back. The only reason I upped the star rating is because the manager, Kelly, was so understanding with my complaints and took my concerns seriously.
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