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  • I have personally had good and bad experiences at this BWW. Most of the time, I order my food ahead and pick it up since they are usually crowded and people are only seated on the first floor (instead of both the first and second for some reason). There was a time I ate there and my friend and I had a split bill. They charged me for both bills and my friend for her bill. They did void my second transaction, but it was taken out of my account and wouldn't be put back in until the following 2-3 days. They failed to tell me they charged my card for both payments and the money would not be sent back to my account for a period of time so I went on to go to the store afterwards with a declined card and was in complete shock. After getting my card declined and looking at my bank account I went back to BWW to tell them what had happened. They did not deny that they didn't charge me twice, but the manager did apologize for the waitress not letting me know that it happened.
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