My actual rating is 2.5 stars.
This restaurant deserves a PASS because of they handle their mistake professionally. I am feeling positive that they will improve their overall quality. What happened? Let me share my experience:
I came to an early dinner with family on a Saturday.
I ordered vegetable soup noodle from the menu. You would imagine this is a 100% vegetable item. However it came in with non veggie soup base. The server was new and didn't ask or double check the option of soup base. Based on my last visit one month ago, this item came in a vegetarian soup base. So this time you would think this item assumed to be consistently same and standardized .
Now the soup base came this time it was used was beef broth and I had to ask if this is right. The manager/owner came to our table and apologized it was their server' mistake and understood the reluctance when the server took the order. I appreciate the owner attitude and how well she was handling this concern. She mentions she will remind the new staff and ensure that the vegetarian order always requires to ask the customer's preferences of their soup base.
To be asked and to check are both sides I believe as a diner . A lesson is to take home with.
Eating is absolutely personal to different preferential eaters like us, who may be religious or vegan or vegetarian etc. At the end of our conversation, we both agree that this is absolutely important for the server to double check with customers when placing vegetarian items.
The positive consequence is that at the end of the dinner, she gave us 10% discount on our bill as to honour their mistake and thank you us for coming repeatedly. She was thankful we brought up to her attention regards to order process and problem from her newly hired staff. Hopefully we will be back with better order process.
Overall the experience was positive.