The staff at Dr. Hankin's office are all very helpful and make you feel comfortable throughout the entire process. I already knew what look I generally wanted when I went in for my consultation. After going over implant size, type, etc with Dr. Hankins, Susan then helped me apply for a financing plan that worked best for me. During my pre-op El went over everything I needed to know before and after surgery. I received a call from Bambi the day before surgery going over all the instructions again. I've been in contact with Bambi the most since my surgery and she's been great at answering all of my questions. So far I'm 5 days post-op and really liking the way my breasts are looking.