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http://www.openvoc.eu/poi#funnyReviews
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  • Worst customer service ever! I have been here a few times and every time I have visited I experience poor customer service and terrible attitude from the employees there. I'm not sure how the reviews on here are so good. Maybe its me? My last visit here was on 6-23-16 for an oil change. I scheduled my appointment online and they guarantee a 30 minute oil change if scheduled online. I waited at the counter behind another customer. While waiting I noticed that the customer was really nice but the girl at the counter was cussing and dealing very unprofessionally with the customer. While I was waiting the service employee's boyfriend called the store and another employee yelled from across the store "Hurry your ass up, your boo is on the phone". The yelling employee then made his way to the register and continued to use inappropriate language while ringing customers and yelling across to speak to service person who was also cussing and speaking inappropriately. It was finally my turn and I explained that I was there for my oil change and that I had an appointment. I was told that the wait would be very long because they have a lot of customers. I was never told how long it would actually take. I explained that I was guaranteed a 30 minute oil change because I scheduled online. The service girl then got visibly angry and with a condescending voice said "I understand that but we are busy and you will have to wait". I answered "No, I don't" and then left. Pep Boys does have good prices for service on your car and their technicians are pretty good but I refuse to pay anyone to mistreat me and speak unprofessionally to me. I wont be going here anymore. I'd rather pay more for respect!
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