Air pressure was dropping in my right rear tire as I was driving back from Cambridge. I was worried that I might not get home and I didn't know if the dealer would be able to inspect the tire as it was 4:15 PM and I did not have an appointment. I was pleased to learn that Mike said he would take me right in and fix the tire. I was prepared to drive home and return to the dealer in the morning. He fixed the tire for a reasonable charge and I was on way in less than an hour. Great job. Real customer service!