Susan saved the day for my 10 year old son. My son's Little League Jersey was an Adult medium and he wears a Youth medium. The Jersey was given to him on a Thursday night and he needed it Saturday morning for Team pictures. I contacted Susan and my son and I went and met her on Friday morning. By Friday evening the Jersey was fixed and looked better than it did when we first got it. She even did some extra work for my sons comfort. Susan is the BEST I have even worked with.