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  • The food at this joint is delicious. They do most things right. However, this is the second time that I have ordered delivery and they have screwed up my order. The last time, they put the wrong toppings on the pizza and it took about 1.5 hours for it to arrive and then I had to wait while they re-made it from scratch. At least they were willing to make it right. This time, the order was *totally* incorrect and still took over an hour when they are mere blocks from my house. When I called to get the delivery driver to return, I was told that the driver made a mistake and delivered my food to the wrong location. Their answer was...seriously...that they were going to send someone out to swap out the food they delivered to me with the food I actually ordered. This is not only completely unsanitary (I opened the incorrect order and as far as I'm concerned contaminated it even if I didn't actually touch any of it) but at this stage I ordered pretty close to 1.25 hours ago, and spending further time transporting the food from point A to B and then C is going to mean it's cold and/or soggy. 15 minutes later, the manager called to ask if I wanted them to re-make the food after I'd already asked for a refund. This was the proper thing to do the first time, but it was already honestly still too late. When expecting food in no later than 45 minutes, no one wants to spend close to two hours waiting for a resolution and then wait what could really be another 45 minutes to eat at this hour. Sorry, guys. Your food is great, but I can't handle it twice in a row. I might still stop in, but I'm not using you for delivery in the future.
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