Jennifer was so understanding and careful with our 16 year old sickly pooch, we were totally amazed she took great care into understanding the pooches needs and wants prior and we are so very very happy with our experience for the services provided - she also indicated a medical condition we were oblivious too and straightaway to the vet - pooch received much needed meds.....Thankyou so much you are truly a GODSEND. take care until next time